Florentin benchShekels, VAT 18% inSun–Thu 09:30–19:00
Ninety days on the part
The warranty is 90 days, written as an end date on your ticket. It covers the part we fitted and the work of fitting that part. It does not cover the rest of the device, and it does not cover a new accident.
What is covered
If the screen we fitted goes black, loses touch, or shows a fault that was not a new crack, bring it back inside the 90 days. If the battery we fitted will not charge, or collapses in ordinary use far below what we wrote on the ticket, bring it back. If the port, keyboard, camera, or hinge we fitted fails in ordinary use, bring it back. Bring the ticket or the phone number that is on it. We look at that part first.
A battery warranty is not a promise of a certain number of charge cycles, and it is not a promise that a tired phone will feel new in every other way. We note on the ticket what you should be able to expect from the cell we fitted. Heat, a failing charge circuit, or a case that traps the phone in the sun are not the cell.
What is not covered
- A new drop, a new bend, or a crack you can see.
- Liquid after the repair, including a splash you thought was minor.
- A fault in a different part from the one on the ticket.
- Damage from a charger, a case, or a repair someone else opened after us.
- Account locks, passcodes, and anything that needs your login. Those stay yours. We will not bypass them, including iCloud, FRP, and IMEI, on a warranty visit or on any other visit.
Liquid was never a guaranteed fix. If the original job was a liquid diagnosis, the warranty does not turn that diagnosis into a promise that the device will keep working. If we did agree a specific repair after the diagnosis, the 90 days apply to the part we actually fitted, and they still do not insure the board against corrosion that shows up later in a part we did not replace.
The diagnosis fee
Looking, when we have to open the device to know, is ₪90 on a phone and ₪140 on a laptop. If you approve a repair we are willing to do, that fee is credited against the job on the same ticket. If you decline, or if we advise that the device should not be repaired, the diagnosis fee stands. It pays for the time and for telling you the truth. It does not pay for data recovery. We do not offer that.
How a warranty visit works
Come in during open hours, Sunday to Thursday 09:30–19:00 or Friday 09:00–13:30. Saturday is closed, including for a warranty hand-back. We read the ticket, we check the part we fitted, and we say whether the fault is inside the 90 days. If it is, we redo that part without a new charge for the same part. If the part has to be ordered again, we tell you the wait. A warranty redo does not restart a fresh 90 days on a different fault. The original end date remains, unless we write a new date because we fitted a new part under the warranty.
Prices on the board include VAT at 18%. A warranty redo of the same part does not add a second VAT charge for that part. A new job, if you approve one, is a new line on a new ticket, VAT included, with its own 90 days.